Service Complaints
How We Help
We provide support at every stage of a service-related complaint - from reviewing what’s gone wrong to helping you raise it formally or take further action. This includes:
- Initial consultation & guidance - reviewing what was agreed and helping you understand your position under consumer or contract law
- Incomplete or poor-quality work - advising on how to respond when a service hasn’t been delivered properly or has caused disruption or loss
- Delays or missed deadlines - supporting you when timelines weren’t met and the outcome was affected
- Misrepresentation or unrealistic claims - helping you challenge service providers who promised more than they delivered
- Disputes over fees or charges - advising where invoices are unfair, unexpected, or not backed by agreed work
- Formal complaints & letters - drafting clear, structured complaints or pre-action letters to address the issue and set out what’s required
- Preparing for ombudsman or small claims - guiding you through informal resolution schemes or county court steps where needed
Whether you're dealing with a sole trader, agency, or professional service provider, we help you set out your case clearly and decide how best to move things forward.
Things to Consider
Before escalating a complaint, it helps to think through:
- what was promised or agreed at the outset
- whether the provider had a chance to put things right
- what evidence you have - including contracts, quotes, messages, or reports
- whether you’ve raised the issue in writing
- what outcome you’re seeking - e.g. refund, correction, or compensation
We’ll help you assess whether a formal complaint is the right next step - and how to approach it constructively.
Why Choose Pre-Law?
We understand how difficult it can be to challenge poor service - especially when the provider is avoiding responsibility. We’ll help you cut through the noise, focus on what matters, and make sure your position is set out clearly.
Our approach is calm, practical, and focused on helping you reach a fair outcome without unnecessary escalation.
Get in Touch
Contact us if you’ve received poor or incomplete service and want to understand your rights. Whether you’re looking to raise a complaint or take things further, we’ll help you move things forward and protect your position.
